CRM is a strategy, not a technology.
We help organisations maximise customer lifetime value by optimising CRM.
We evaluate your:
PLANNING
PROCESS
PEOPLE
PLATFORM
We are CRM practitioners with real world experience, we’ve seen the good, bad and the ugly.
We are a specialist CRM Agency.
We challenge businesses to think differently.
Our approach to CRM.
We work with you to understand your CRM pain points, and develop actionable plans your team can execute.
Customer
We understand the challenges that come with adopting a customer first strategy. We provide an approach that enables businesses to put their customers first and deliver results.
Discovery
Our approach starts with discovery, we engage your stakeholders to assess and challenge your CRM strategy. This strategy determines the data needed, technology required and the team to support.
Roadmap
CRM technology enables strategy to deliver outcomes. We simplify and unify objectives and targets to provide a clear path forward for capability requirements and delivery schedule.
Support
We support your internal teams through training, development and support to close knowledge gaps, and get wins on the board, fast.
We encourage ownership and accountability within your team.
Brands we've worked with...
Challenge That Pty Ltd
NSW, Australia
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